
Frequently Asked Questions
At Matatoa, our goal is to alleviate barriers and stress and help you live your most connected life. In an effort to help, we have compiled a short list of frequently asked questions and their responses.
How long have you been practicing?
I’m so glad you asked! I’ve been a practicing psychotherapist for over 22 years. I earned my degree from Bradley University in Illinois and have worked with individuals, couples, and families in both community settings and private practice. Over the years, I’ve completed extensive training in Emotionally Focused Therapy (EFT), which deeply aligns with my passion for attachment science. While I’ve explored many therapeutic models, none have influenced me as profoundly as Sue Johnson’s work with EFT.
Do we have to work with horses?
Not at all! I offer traditional talk therapy in a cozy office located inside my barn or in a screen in porch overlooking paddocks (see photos). About 85% of my clients really enjoy the natural setting—it's peaceful, grounding, and the horses simply add to the warm, welcoming atmosphere. For some, the horses become a meaningful part of the therapeutic process, helping them slow down, get unstuck, or connect more deeply with themselves. But it's totally your choice. We can involve the horses as much or as little as you'd like—some sessions may include them directly, others may not at all. I also have dogs who can join us for a walk in the woods or curl up in the office—whatever feels supportive (or not distracting) for you.
What type of therapy do you practice?
I’m a trauma-informed therapist with a strong foundation in attachment work. My approach is rooted in Emotionally Focused Therapy and deeply influenced by Brené Brown’s research on shame resilience, as well as principles from Dyadic Developmental Psychotherapy. At the heart of my work is the belief that all behavior makes sense-it’s usually a reflection of both our past experiences and our present circumstances.
Over time, we internalize messages from the world and from ourselves that make it hard to show up fully and authentically. To stay safe, we often develop protective strategies—or “armor up.” While these defenses may serve us in the moment, they can also leave us feeling disconnected, unseen, and overly sensitive to the people and situations around us.
If you’re curious, there’s more about my approach and philosophy throughout my website—feel free to take a look around!
What professional organizations are you a part of?
I'm a registered member of the College of Registered Psychotherapists of Ontario, the Canadian Counselling and Psychotherapy Association, the International Centre for Excellence in Emotionally Focused Therapy, and the Toronto Centre for Emotionally Focused Therapy. I supervise multiple clinicians (Helpful Resources Section), so if I don't seem to be a good fit for you, feel free to check them out.
How much do you charge? Are you covered by insurance?
This is a common question! My rate is $195 per hour — and good news: HST is no longer required by the government.
Many insurance plans do cover services provided by a Registered Psychotherapist, but coverage can vary, so it's best to check directly with your provider.
I'm also a registered provider with NIHB.
Direct billing is available through TELUS and Blue Cross (though there have been some hiccups with this in the past).





What are your strengths and limitations?
That’s a tough question — but I’d say my greatest strengths are my curiosity and my deep trust in the goodness of people. I truly believe that most of us are doing the best we can with the tools and experiences we’ve had. Over the past 22 years, I’ve worked with hundreds of individuals, and I’ve never met anyone who was “bad” or beyond help. I believe that all behavior makes sense when we understand the context — even when it’s tangled in the complexities of human communication. My goal is to truly see and hear my clients, and to help them feel grounded, connected, and understood.
That said, there are a few areas outside my scope. I’m not trained to treat eating disorders or psychosis, and I don’t offer relationship therapy where abuse is present. For children under 12, I only work with them in collaboration with a caregiver.
Do you offer evening and/or weekend sessions?
Absolutely! I offer evening appointments at 5:00 PM and 6:15 PM on Tuesdays and Thursdays, and at 5:00 PM and either 6:15 or 6:30 PM on Wednesdays. I also have Saturday availability between 10:00 AM and 1:30 PM.
You're welcome to book whatever time works best for you. While I can’t guarantee these exact slots will always be available, booking ahead usually helps secure a spot that fits your schedule.
What is a typical session like?
I always come to sessions with ideas and suggestions, but ultimately, the direction we take is up to you. I’ll offer support through curiosity, thoughtful observations, and insight, but the space is yours to focus on what matters most to you.
Most sessions take place in my cozy office inside the barn, but depending on the weather-and your preference-we might go for a walk in the forest or groom a horse while we talk. At times, we may work with a horse in the arena or paddock to explore ideas like curiosity, emotional safety, or making generous assumptions-things that often emerge naturally when connecting with animals.
Grounded in attachment theory, our work together will center on understanding, validating, and making sense of your experiences and emotions. Each session is uniquely shaped by your goals and who’s in the room. In couples therapy, we often focus on recognizing and shifting painful patterns of disconnection, working toward new ways of reaching for one another and building secure, connected relationships.
For children under 12, I only work with them alongside their family or at least one caregiver. Think about it-when you were that age, would you have wanted to talk to a stranger once a week, or would you have preferred your whole family to grow and change alongside you?
How often do you anticipate seeing me and for how long?
Research shows that the more frequently you attend sessions, the sooner you’re likely to see positive changes. Weekly sessions are considered the standard in the field, but I understand that life can be busy. The pace is entirely up to you. I offer a flexible online client portal, so you can book a consistent time each week or adjust your schedule as needed.
As for how long therapy lasts—that really depends. I don’t expect to work with you for years, but the length of our time together can vary based on things like how often we meet, the complexity of your goals, and the support you have outside of therapy. For many individuals, 8–12 weekly sessions is enough to make meaningful progress or transition to occasional “booster” sessions.
For couples, the timeline depends on what brings you in. If trauma isn’t a central factor and sessions are held weekly, many couples start seeing lasting changes within about 12 weeks.
What is the next step?
Great question! I offer a free consultation call, and I highly recommend taking advantage of it. It’s a chance for us to connect and see if we’re a good fit. You’re welcome to ask questions and share a bit about what’s bringing you in. If it feels like a match on both sides, I’ll get you set up in my online portal, send over a few forms, and you’ll be able to book your first session. You can schedule the consult using the “Book Now” button—just make sure to click “Sign In” first.
If you already know you're ready to begin and want to skip the consultation, feel free to email me directly, and I’ll get things started for you.
I’m currently accepting new clients and usually have openings within a week or two. I try to keep more appointment spots available than I have active clients, so booking stays flexible and easy.
What is the cancellation policy?
Out of respect for both your time and mine, I kindly ask that you only book sessions you intend to attend.
Of course, I understand that life happens and unexpected things can come up. To help reduce stress and keep things fair, I’ve created a straightforward cancellation policy:
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Individual/Couple/Family/Horse Integrated Sessions:
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More than 24 hours' notice: No charge.
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Less than 24 hours but more than 1 hour notice: 60% of the session fee will be charged.
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Less than 1 hour notice or no-show: Full session fee will be charged.
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Intensives
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Due to booking a larger chunk of time, 72 hours notice is required to cancel without charge
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With less that 24 hours notice, the full fee will be charged
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Clinical Supervision
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Full fee charged if you do not rearrange supervision with supervisor and dyadic partner
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Group supervision see policy for Individual sessions
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Group Events:
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Full payment is due at registration or no later than 3 weeks before the event.
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After that point, a $100 non-refundable administrative fee applies.
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No refunds are available for cancellations made within 1 week of the event.
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I know that life can be unpredictable — mine too! But I encourage you to treat the time you’ve booked as a commitment to yourself. Prioritize your well-being, and I’ll be here to support you when you do.










